Last Updated on October 24, 2022
Are you interested in knowing what to do if your package is canceled? Shipment problems could happen if there is a high turnover. AliExpress occasionally fails to send things to the addresses. There are numerous explanations that could be the case. We’ll talk about shipment cancellations in this article and what you can do about them.
What is Shipment cancelled on AliExpress?
The first thing is to explain what it means when you see “AliExpress order cancelled“ on AliExpress.
- Every shipment, little box, or package that the Chinese sellers send out is given a tracking number.
- After that, the order is ready to be shipped and is given the “Awaiting shipment” status.
- Orders are picked up from a warehouse by a courier service.
In the third phase, if the package isn’t shipped, problems may arise. The consumer sees the “Shipment cancelled” status in the personal account’s “My Orders” area in this situation when the tracking number expires.
Technical reasons, such as inaccurate delivery documentation, an inability to meet the delivery deadlines, etc., can cause the seller to consciously cancel a shipment. Without a doubt, the vendor is at fault in every situation, and you can anticipate a refund in 99% of them.
This is what “shipment cancelled” is about.
Order cancelled statuses types
AliExpress Order cancelled can be in different ways, and this shows on your account section as “order cancelled statuses”. Let’s take a look at these status types.
Order cancelled automatically
There is a cap on the seller’s “processing time” before shipping the item, as you can see on the checkout page. The most frequent cause of an order appearing to be canceled is when the shipping date passes without the product having been delivered; as a result, the purchase has been automatically cancelled.
If this happens, the money will be automatically refunded to your account (no need to file a complaint), but you still have time to stop the shipment from being canceled, which may be of interest to you, especially if you used a coupon or discount and don’t want to pass up the chance.
You should get in touch with the seller and inquire about any issues they may be having with the delivery; this could be due to a shortage of inventory or the fact that you are making the purchase during a challenging period, such as Christmas, a sale, or Chinese New Year, when most sellers temporarily close their stores and do not fulfill orders even though you can make purchases during these times.
Order cancelled by seller
There are situations when a seller runs out of stock, cannot send your order, or simply doesn’t want to. In that situation, they have the right to cancel the order on their own without providing you with a reason, and your money will be returned to you instantly. The merchant may ask you to cancel an order because they will be fined if they do so.
What should you do if the seller asks to cancel the order?
When a merchant notices that you utilized coupons to purchase a product at a discount, they may decide not to give you the order. In that situation, they typically request that you cancel the order, citing “other reasons,” as doing so will result in them paying a penalty.
You should be aware that you are not required to consent to the cancellation of the product. If you’re not going to accept the cancellation, head over to the dispute section and let them know they can cancel if they want to.
The seller will typically dither a little but ultimately send you the item. However, if the item is available from other vendors for the same price and you don’t want the process to drag on indefinitely, click “Cancel order” and select “Other reasons.” Additionally, you will get a refund shortly after canceling the order.
Order closed due to security reasons
Another possibility is that the AliExpress order displays as “closed” due to security concerns. The most typical one is the well-known “cancel order due to security concerns”. Please try again by placing the order a second time or by deleting the voucher.
When you try to utilize a welcome voucher but have your delivery to a previously used address, this typically happens. Your order is canceled by AliExpress because it believes you are using multiple accounts to take advantage of the welcome offer fraudulently. You must reorder and take the welcome coupon off if you wish to complete that purchase.
AliExpress has asked us to verify our identification and card when a payment error notification occurred, which is another reason for cancellation. When the platform questions our ownership of the card and account, this occurs.
Other reasons for Order cancellation
An order may appear to be closed for one of two other reasons. The first is that if AliExpress finds the seller to be unreliable, it has the ability to freeze the order. AliExpress finds it increasingly challenging to shut down stores and freeze orders these days as more and more merchants’ stores are being examined.
Second, if you haven’t made the required payment, an AliExpress order could also be canceled. When this happens, the platform will allow you a few days to send the payment, but if you don’t, the order will be canceled automatically. Just allow the payment period to go on as usual.
The seller may send you a message to inform you that you have not yet made payment for your purchase if they are able to see whether you have any outstanding orders but are unable to send them.
What to Do if the Order or Shipment is Cancelled on AliExpress?
If your shipment is cancelled on AliExpress, don’t panic. There are things you can do. Let’s take a look at some of them.
Write to the seller and try to resolve the issue
Send a screenshot along with your description of the issue to help the seller better understand the nature of the issue. A response usually takes one week to arrive. Await the response from the seller if the buyer protection conditions have not yet expired. They have three options: resend the item, provide a refund, and give it a new tracking code.
When a vendor ignores your message or declines to issue a refund, you should file a dispute. Take advantage of the chance to upload the proof: screenshots of the page stating that the seller has canceled the shipping as well as copies of your correspondence with the seller.
Do not close the disagreement if the seller’s position on the refund process is not altered by the dispute; otherwise, it will automatically escalate within a week and AliExpress management will become involved.
Open a dispute
Frequently, you won’t get your money returned right away. You will typically have to go after your money on AliExpress if an order is cancelled. Fortunately, AliExpress’s customer service is not too bad. When you file a complaint, you will frequently receive your money back. Here is how to open a dispute to quicken the refund process:
- Choose “Open Dispute” next to the required item in the “My Orders” section.
- On the list of dispute causes, choose “Shipment Problem.”
- Make use of the chance to attach the supporting documentation, order details like tracking information, images of the page that stated the seller had canceled the shipment as well as your correspondence with the seller.
- Do not close the disagreement if the seller’s position on the refund is not altered by the dispute; otherwise, it will automatically escalate within a week and AliExpress management will become involved.
- Nearly all disagreements are resolved in favor of clients by the AliExpress administration.
Tips
- When you notice that the shipment was canceled, get in touch with the seller right away. Don’t wait for the order status to change to “Returned to the sender” or “Resent.”
- Purchase from reputable vendors. The Alitools extension will display other sellers’ reputation scores.
- If you filed a claim and the seller requests that you cancel dispute in exchange for bonuses, do not consent, it is a trap.
Conclusion
Keep in mind that you are always free to contact the AliExpress shipment center, and you will undoubtedly receive a response. Alibaba promises honest transactions, so you don’t need to be concerned if you didn’t receive the product. Your money will be returned by the vendor or AliExpress.
FAQs
Why did my order get Cancelled on AliExpress?
Following payment, if you discover that your AliExpress order has been closed, it was probably done so for one of the reasons listed below: order cancellation, the seller sends items late, security factor (the same user has already used a coupon or discount, or delivery documents inaccuracy).
Do you get refunded for Cancelled AliExpress orders?
If your order hasn’t been dispatched yet when you cancel it on AliExpress, you’ll receive a refund.
How long does it take for AliExpress to refund a Cancelled order?
According to official guidelines, refund requests must be made one to three weeks after the sale was closed. Typically, it takes 5 to 10 days to process the refund. You will receive your money more quickly if you used an electronic wallet to pay for the order.
What happens if a seller cancels an order on AliExpress?
A seller must approve your request to cancel an order. If the seller deliberately cancels shipment without your consent, you can open a dispute and you will get a full refund.
Can a product be Cancelled after shipping?
After your order has been dispatched, you cannot cancel it. After the products have been delivered, you may, nevertheless, reject or return them. If your order is “Awaiting Shipment,” you may cancel it with the seller’s consent.
Does AliExpress automatically refund?
Simply give AliExpress the tracking code of the returned delivery after the seller has agreed to your request to return an item. The “refund money” request will be granted automatically.
