Last Updated on February 6, 2022
Nowadays AliExpress is a Chinese marketplace with tens of thousands of sellers and millions of products worldwide. Every day there appear new products, the quality of which is mostly unknown, so customer reviews can be called almost the only criterion for their demand.
In addition, based on the feedback received, the buyer can generally judge the seller: with a large number of negative reviews, it is hardly worth contacting such a reseller, even if he has the most attractive prices for the product you need. Checking reviews is a very important step before making a decision to buy a particular product.
This article will show you how you can write your own review for a specific product that you recently purchased and received at a pickup point.
Requirements for Feedback on AliExpress
Let’s take a look at what you have to mention in your personal review.
What to Write in Your Feedback?
Here are the consumer specs:
- Is the product description accurate so the product you end up with is exactly the same as you see in the photos/videos;
- How much you liked the communication with the seller: polite, quickly answered, etc.;
- If you are satisfied with the speed of the whole process: sending, delivery.
Each of the points can be provided with both a quantitative assessment and a personal commentary describing the reason for the high or unsatisfactory assessment. In addition to comments, you can also add photos of the purchased product (up to 5 photos).
Comments are optional, unlike asterisks. But if you have a serious complaint, potential buyers will wonder why you did not like the purchase.
You can leave feedback anonymously by enabling the corresponding option. If the product is popular, and your comment is considered valuable, it can appear both in the general feed and in the feed of subscribers.
How to Leave a Review on AliExpress?
All your orders, including confirmed and pending orders, are located on the “My Profile” page. Directly below the top menu there are four tabs where you can view your orders based on their status:
- unpaid;
- pending shipments;
- sent;
- awaiting review.
You can leave a review only in a situation with the last two statuses indicated above.
Leave Feedback for a Completed Order
If you click on the “Awaiting delivery” tab, a list of all orders that are in transit or have already been received, but for which you have not yet indicated on the site about the fact of receipt, will open. In the latter case, you need to click on this order and click on the “Confirm goods received” button.
Immediately after that, AliExpress will thank you for your purchase and offer to leave feedback. You can choose not to do this by selecting the “Return to profile” option. But it is better to add your opinion about the product for the reasons stated above. There’s another important point if you’re worried: you won’t get annoying suggestions that an online store wants to see your review.
If you select the “Submit Review” option, you will be able to rate each product on three characteristics, giving each item a rating from one to five in the form of stars.
If you got a piece of clothing, Aliexpress also has a special template for reviewing the clothing deliveries, adding questions such as “did the size fit?” and asking you to fill out the information about your height and weight to help other buyers make a decision about this particular item from the seller.
Add Another Review on AliExpress
To add another review for an item that you have already written the first review for, you need to go to “My orders”, then “Transactions”, then “Manage feedback”.
After clicking on the section, the list of all your trade grades for all time opens.
From this list, you need to select the order in which you want to write an additional review on Aliexpress. Here you can see that in each of them there is a counter that shows how long it takes to make changes and even how much time you still have to provide feedback (in general, the feedback time is 30 days, but you can also extend the time if you need).
When you find an order for which you want to leave a review, click on the “Add review” button.
In the window that opens, write your new opinion about the product you received, add photos if you wish, and then click “Leave review”. An updated comment will then be posted.
Review for an Item You Haven’t Received
While the buyer is waiting for a purchase that has not yet arrived, has already asked the seller a lot of questions and is very ready to leave their (unsatisfactory) feedback about the undelivered product, the buyer wonders, if it is possible to leave feedback if the product is not received?
The answer to the question is negative. All that can be done is to contact the seller to find out the reason for the delay or long processing time. Opening a dispute is also the right decision, but it is only permissible in cases where the buyer protection period expires.
Leave Feedback on AliExpress After 30 days
You can not leave feedback after 30 days in general, but you can extend it, if you need some more time to test all the features of the product.
Revise Feedback for Seller
Sometimes the review that you posted earlier is not enough, so you might wonder, how to change feedback on Aliexpress?
You can correct or supplement any review on AliExpress and there is a lot of time allotted for this: 150 days from the date of publication of the comment. As for buyers, this is comfortable, because they are able to evaluate the quality of the goods some time after the start of its use, so 5 months for testing a product is quite an acceptable period.
In order to change a review previously posted on AliExpress, you need to go to your orders, select the one you need in the “all orders” list, click on it and select the product you left a review about. To fix this, click the “Add feedback” button.
ATTENTION. You will not be able to change the number of stars: it is only available to change only the text part of the review, and you can still add photos.
To correct the rating, you must contact the site support service with an explanation that the number of stars was entered erroneously. However, the seller can also apply to the AliExpress administration with such an initiative, providing, as evidence of the unfairness of the assessment, correspondence with the buyer, which indicates that you are not against changing the assessment.
Conclusion
Unlike giving feedback on the receipt of the package, leaving feedback on the product is an optional option. Basically, most buyers report the receipt of the package, closing the purchase without writing comments.
But the most responsible ones understand that their opinion about the buyer and this or that commodity item is important for the decisions of other buyers. The fact is that any online purchases are made remotely: in principle, there is no way to hold the product in your hands, feel it or try it on. And since it takes a lot of time, then a return or exchange is months wasted.
So, in conclusion it is necessary to say that reviews are a valuable or useful thing for those who liked the product that you have already purchased and who managed to make sure of its quality and reliability. Remember that you have probably used or will use the reviews of others when making new purchases. At the end of the day, sellers with bad reviews have little chance of staying on AliExpress and successfully selling low-quality goods.
FAQs
Why can’t I see reviews on AliExpress?
There is a couple of reasons why the reviews are hidden: sometimes you just need to reload the application, if it was not reloaded for a long time; sometimes it is about the region you are in: AliExpress can hide reviews from different countries; also it is about too many filters that you add to find a product: the more filters you add, the more specific products and the less reviews you will see.
How do I see my reviews on AliExpress?
You should go to the “All orders” section and click on the “Manage Feedback” button. There you can find all the reviews left by you.
How do I write a review on Alibaba?
Go to the “Orders” section, and then select the “All orders” section. You need to filter the order type by completed ones, find the order you want to leave feedback about, and click “leave a review”.
How do I leave negative feedback on AliExpress?
First of all, you need to select an “All orders” section, then you choose “Manage feedback”, click on the “Leave a review” button next to any order you want to give feedback on, and after that, you will see a window with questions that you will need to answer and stars. When leaving negative feedback, you can put one star out of five, as well as write a detailed explanation, of what was wrong with your product.
