After coming to a postal service, it’s assigned a special number, which only belongs to this package and is totally unique. But sometimes there can be a situation where the number is incorrect or can’t be tracked for some reason, so a customer can become a little bit nervous, because they simply don’t know where their purchase is.
In this article we will cover how exactly you need to search for your parcel from AliExpress by your special tracking number.
What is an AliExpress tracking number?
A tracking number is an absolutely unique code which is assigned to your parcel helping you track it during the whole way of delivering.
When the status of the order changes to “Sent”, the tracking number of an item will appear in the order details, using which you can track your order with Aliexpress.
It’s important to note that sometimes Aliexpress order number and tracking number are confused, so you should be careful. The tracking code consists of numbers and letters like the following: YT72760621444007800, ZA247945542HK; while Aliexpress order numbers include only numeric system, like 502370139095420, 70050660905420.
Types of AliExpress Tracking Numbers
Sellers on AliExpress deliver goods by many companies. Most commonly, AliExpress sellers use China Post, Yanwen, SF Express, Flyt Express, 4PX, YunExpress, Singapore Post, etc. Therefore, the tracking numbers will be different. Here are some different types of tracking numbers for AliExpress parcels:
(# = letter / * = number / ! = number or letter)
## *** *** *** MY
## *** *** *** CN
## *** *** *** SG
LP *** *** *** *** **
## *** *** *** YP
FTLVU *** *** **
F*** *** *** **!!!!
YT *** *** *** *** *** *
Where to find order tracking number on AliExpress?
If you want to track your package from Aliexpress, you need to do the following steps:
- Visit Ali’s website.
- Open the “My orders” section, select the order you need and click the “View Detail”.
- Here you can see all things about your order in detail. There you can also find a tracking number (aka Postal ID) and paste it into the form above. Click “Track parcel”.
- The Parcel service will take some time to process and in the result it will help you to track your purchase and will provide information about the status and current location of the parcel.
How to find out which postal service your package was sent to
When you open the “My orders” section and see the details, you can also see all the information about the postal service delivering your parcel.
Common Problems with AliExpress Tracking Numbers
Have you ever faced the situation when you entered the tracking number and it told you that it “does not exist” or “invalid”? Is your Aliexpress tracking not working?
The first thing you should remember is that AliExpress is a reliable online shopping website and it is rare for a seller to give a false tracking code or not to give it at all. Usually there is a clear explanation for this, so let’s take a look at the most common reasons for this.
Cheap/ordinary shipping
If you have chosen the cheapest standard method of delivery, the tracking informs us about the movements of the package while it is in China only. So unfortunately it’s impossible to track it when it goes outside China and moves within your country.
Tracking number in Chinese format
If your order is tracked but it’s in the Chinese format, starting with R and ends with CN, this tracking number will change after it arrives in your country because each company has its own numbers and in this case you just need to wait.
There is an error
If the system shows Error, it means you need to take time checking if you typed in the number correctly. Even when copying the number it’s possible, because you can also have some non-tracking characters copied.
Delay
It’s also possible to take a few days to display the correct tracking number due to the carrier.
Don’t worry: keep in mind a special situation about holidays because of this time parcels are so often to be delayed.
Seller hasn’t shipped the product
This is a case when you need to talk to your seller. If you ask him about that it will probably boost the time of delivery, because sellers mostly care about their customers on Aliexpress.
The number is false or going to another city
It’s extremely rare, though not impossible, that your seller really has put the wrong tracking number in the system, making you confused. This happens when scammers want to fool buyers by giving them the false number, so they might be thinking their parcel is coming.
But it’s easy to check – your parcel will probably be delivered into a different city, and that’s the moment you took the screenshot and open a dispute with the seller. If you have it, you have all the rights to return your money.
Does not appear in the post office
At this point, it is good to note again that the order number is not the same as the tracking one. These terms are often misunderstood and buyers tend to worry for a few days earlier. In any case, we always have the opportunity to contact the seller and ask any questions about our order.
What to do if the AliExpress tracking number is not working?
You typed in everything correctly, but the code is still “wrong”? You texted your seller and it’s been a week since they replied the last time?
What to do if a seller doesn’t respond
Firstly, be patient and keep calm: in such cases you always have a buyer protection program by your side. So, you can always open a dispute or contact AliExpress customer service via live chat.
In the dispute, you must provide all the evidence you have to check if something is really wrong. If this number is proven to be false, your money will be returned within 3-15 days. If, after this time, a refund appears on the website or in the AliExpress app, but you have not received anything from the bank, contact the bank, because sometimes they can hold money for their reasons.
Conclusion
The tracking number is a code that allows us to check where the order is and when it’s going to come home. Here in the article we have covered all the possible situations when your number can’t work, so the question: “Why is my AliExpress tracking number not working?” is no problem anymore.
FAQs
Where is my tracking number AliExpress?
To find your tracking code you need to go to the “My orders” section and open the “View Detail”. There is the full info about your purchase, including the tracking number.
Why is my tracking number not working?
There are several reasons for that. Check if you typed in the number correctly. If you have Standard Shipping, there is also an answer to a question “why i can’t track my package”, because it’s also impossible to track a parcel outside China.
How long does AliExpress tracking take to update?
Depending on different situations such as holidays, it can be updated within an hour or a day.
Is AliExpress tracking reliable?
Yes, it’s absolutely reliable and AliExpress service does its best everyday to improve their tracking system for their customers.
