AliExpress lost package doesn’t frequently occur, when it does, the experience is very discouraging. However, if you follow all the proper procedures, you won’t lose your money. We have explained what you should do if your AliExpress items never arrived. Let’s get started.
Why a package from AliExpress didn’t arrive?
Occasionally, when we check the status of our order via the app or the AliExpress website, we could be shocked to see that it says “delivered” but we haven’t actually gotten anything. The following explanations are potential causes.
Wrong tracking number
Sometimes, a vendor may give AliExpress a tracking number that is either false or incorrect. Look up where your package is before getting in touch with the vendor. The seller adds the tracking information to the order area once the order has been shipped. Copy it and use it to track packages in the Alitools parcel tracking website, or install an extension and track from any page of the browser.
You can continue after you know where your package is located. Here are a few things you can do:
- One may only speculate as to the cause of the problem if the package is held up at your country’s customs. There could be a number of causes, including the weight of the box, the wrong contact information, or the seller’s excessive pricing specification.
The box is typically delivered to your neighborhood post office in the end. Renew your Buyer Protection period now. The worst scenario is when you order anything that is prohibited by local law, like bugs. You might experience significant issues in this situation, so consider carefully whether you really want it.
- There may be problems with customs agents or in the warehouse if the product is still in China. We advise you to contact the seller and settle the dispute. Remember to prolong the Buyer Protection period.
- Get your Identity card and head over to the post office if the package is there to be picked up.
The protection period for your order has expired
Your order’s protection period has passed, and AliExpress has automatically acknowledged receipt of the order. This could be another reason your AliExpress package show “delivered” and you didn’t get the order.
Each product’s page includes information about the lowest and maximum shipping times. The delivery usually takes between 28 and 45 days. So, as long as this time period is still in effect, there is no reason for concern. Check the buyer protection period and request an extension if the shipping deadline was passed.
How to extend a purchase protection
Check the protection period timer frequently because the promises are only valid while the timer is running. It is possible to do so on the “Order details” page. Select the relevant order, then click “Order details.” On the page that appears, look for the phrase “Request to Extend Purchase Protection.” Select the timeframe and click “Confirm.” The vendor will next decide whether to accept or reject your offer.
Human or System error
This is what happens here; the package has been marked as delivered by the delivery person. The shipment is still being delivered, therefore this could be a case of human mistake. This is common as no human is above error.
Somebody takes your parcel
This occurs when, in reality, the courier company has provided your family member or someone who could assist you in picking up the package—or the delivery company has accidentally given your package to someone else.
So, What To Do if You Have Not Received an Item From AliExpress
Prior to using an application or the AliExpress website to track your delivery, you need first use a service that tracks international shipments, like Alitools.
You will get in touch with the seller to inform them of the situation after tracking the order and making sure it appears to have been delivered. They may give us the accurate tracking number if the one that shows is incorrect occasionally. You will need to keep an eye on the shipment of the box if this occurs and the order is not updated with the new tracking number in order to ensure that the 15-day window of time you have to file a complaint does not expire.
You must get in touch with your carrier if the seller replies that the shipment has been delivered to the address you gave them and that the tracking number is accurate.
If the package is registered, you can ask the carrier to let you know to whom it was delivered.
On the other hand, you might not be as fortunate with routine goods that the courier drops in the mailbox without requesting your signature because it could have been stolen.
Open Dispute
When your AliExpress package delivered but not received, open a dispute. The appropriate moment to open a dispute is when the time has almost passed, and you have tried all the methods mentioned above without success. On AliExpress, on-time delivery is guaranteed for every item. Open the “Open dispute” button in the order area of your personal account.
AliExpress has a number of options, including “Full refund” and “Refund and return of the product.” If you didn’t receive the package, click on the first option.
Fill out the dispute application form which may follow this step:
- Choose the issue from the available options.
- Include supporting documentation like screenshots.
- Indicate the order date, the deadline for shipping, the current date, and your expectations for the dispute in the text section.
- Select the option that best suits your needs. It is a complete refund in our instance.
- Submit the application. Within five days, the seller must respond or accept the dispute.
Disputes Result
This is how it looks:
- You’ll get your money back if the seller makes effort to respond to the disagreement.
- You will receive your money back into your account if the seller doesn’t respond within the allotted time, which indicates that you have won the dispute.
- The disagreement can be escalated using the corresponding button if the seller’s response is rude or improper. There will be participation from the AliExpress team.
- You may accept the seller’s offer if it is acceptable to you. But remember that the matter will be resolved in this instance. You lose the money, the merchandise, and the chance to work with AliExpress team to remedy the problem if the offer turns out to be a scam.
How Alitools can help you with items that don’t arrive from AliExpress?
Unlike other trackers or assistance programs, Alitools provides seamless and reliable services. Users can view a product’s pricing history on Alitools and follow daily price fluctuations. Users can profit from taking advantage of various deals and special offers and telling authentic discounts from bogus ones thanks to this function.
After making a purchase, buyers can track their packages with the use of Alitools, which can also alert them to any status changes and ensure timely delivery.
You can access Alitools whether you’re on a computer or a mobile device. Users have the option of downloading the mobile application or installing it as browser extensions to experience its brilliance.
FAQs
Can I get a refund if my package never arrived?
Requests for refunds may be made up to 15 days following the order’s completion. Opening a dispute on the order details page will allow you to accomplish this. If the seller accepts, doesn’t react within the allotted period, or doesn’t respond at all, you can receive a refund.
Why is my package from AliExpress taking so long?
Delays with the vendor are one of the factors contributing to AliExpress’ lengthy shipping times. It takes time for vendors to submit goods to AliExpress.
What do I do if my AliExpress order doesn’t arrive?
Following the completion of your AliExpress orders, you have up to 15 days to request a refund. To do this, open a disagreement on the page that contains the specifics of your order. You may only open one grievance per order, so please be aware of that.
Does AliExpress refund automatically?
Orders are automatically cancelled and refunds are credited to customer accounts if the vendor does not respond to a request within 72 hours.
What to do if you don’t get refund from AliExpress?
Check your bank account after 3 – 20 business days. And if, after checking your your bank statement, 20 business days have passed and you still haven’t gotten the refund, don’t hesitate to get in touch with AliExpress customer service. The payment method determines how the refund is processed.
What do I do if I never received my order?
Requests for refunds can be made up to 15 days following the order’s completion.
Are sellers responsible for lost packages?
Most of the time, sellers are responsible for lost packages.
