Last Updated on August 27, 2022
When shopping on AliExpress, there can be a variety of situations when you need to cancel an order. For example, you made the wrong choice when buying a product, clicked on the wrong colour, or the delivery took so long that you do not need this product anymore. There are also situations when it is not you who cancels the delivery and you might worry about your money, becoming nervous, if they will come back, asking questions about refund, texting to a seller or Support. The article discusses all these situations that you can face as a buyer on AliExpress and how to find a solution easily and quickly.
Why Cancel the Order on AliExpress
“Why order and cancel after that?”, “Didn’t you think well enough?” – these are the first thoughts, but in fact, there are many reasons for canceling purchases:
- the need for the product has disappeared;
- a buyer has found a more attractive offer;
- the seller takes a long time to send;
- a buyer made a mistake ordering the product;
- system error – orders were produced, and it turned out that two product results are expected to be dispatched at once;
- erroneously entered delivery information – made a typo or a mistake in the city or name;
- accidentally paid for the wrong order.
It is good that Aliexpress provides the option to self-cancel the order through your personal account. An exceptional condition is, you must have time to select the product before the seller sends it.
AliExpress Cancel Order Cases
Let’s have a deeper look at all reasons that might happen in a situation when a buyer needs to cancel orders.
Canceling the order during checkout
An unpaid order on the Aliexpress website is not officially considered completed. The system must first wait 20 days, and if during this time the buyer has not completed the payment process, the order will go to the “Completed” status, so the “Pay now” button will automatically be replaced by the “Add to cart” button.
Until the moment you pay for the order, the seller will most likely send you messages asking why you did not pay or if they can help you with something when placing an order. Sometimes sellers can give you a discount. In this case, neither the seller nor you will be fined for an unpaid order.
Payment for the order has already been confirmed
An easier cancellation of a paid order on AliExpress can only be if the product has not yet been shipped by the seller to the buyer’s destination (this is evidenced by the status: “Awaiting shipment”). To cancel an order, first you need to log into AliExpress account, select the desired order from the list of orders and click the “Cancel order” button. This button appears 24 hours after the product has been paid.
In the next window, you will have to click the “Request cancellation of order” button to confirm the cancellation of the order.
In the drop-down list, select the reason why you want to cancel the order.
You can also cancel an order on AliExpress App, the whole system is still the same.
There is a tip for buyers: if you cancel the order on your own initiative and do not claim a refund, select the reason “I ordered the wrong item”. In this case, the seller does not receive any punishment or penalty from Aliexpress, and will rather cancel the order, because it is the seller who receives the cancellation request and decides whether to confirm it or not.
Next, you will need to select whether you want to file a complaint against the seller in the “Do you want to submit a report against this supplier?” field.
Usually when a buyer thinks that the seller is a scammer, they select “Yes” and open a standard dispute. If the order is canceled at your request, choose “No”.
You can also do it in a different window, as you can see below.
Further, the request to cancel the order goes to the seller. He must confirm his consent to terminate the transaction within two weeks. If he does not get in touch, the deal will be closed automatically. The money will be returned to you within two weeks from the date of termination of the transaction in the same way that you paid for the order.
Shipment canceled by Seller or AliExpress
So that you do not start to worry about your purchase, here is an explanation of what this status means. The scheme of work through AliExpress includes the following steps:
- They assign a tracking number to each shipment (small package or parcel).
- The assembled order is prepared for shipment and acquires the Awaiting shipment status.
- The shipping company picks up orders from the warehouse, and then they follow their own routes.
At the third point, a failure may occur, and the package somehow is not included into the number of shipped. In this case, its track number becomes invalid, and in the personal account in “My orders” the buyer sees the mark: “Shipment canceled”.
It happens that the seller canceled the transportation deliberately for technical reasons, such as a discrepancy in the waybills, not meeting the deadlines, etc. In this case, any situation is completely the seller’s fault, and you can count on compensation in 99% of cases.
When you see the “Shipment canceled” status, the first and most reasonable option is to contact the seller in a dialogue. Report your problem and attach a screenshot so that the seller can understand what product and time frame are in question. The approximate waiting time for a response is a week. It is possible that a seller will assign a new number to the order and this time will successfully send it, the other way is to offer to return the money.
The second option should be applied if the seller does not respond to your application or refuses to compensate for losses at all (which is rare). Let’s have a look at what a buyer can do in this case.
Seller did not accept my cancellation request
The only thing left for a buyer is to negotiate with the seller: it is highly recommended to contact the seller as soon as possible if you have any problem. Inform the seller not to ship it. But if they have already sent the product, opening a dispute is the only right decision.
Remember that in order for you to receive your goods as soon as possible, AliExpress sellers try to send orders faster than it happened before. So be careful when purchasing.
When you have already got your product shipped and you understand that you don’t need it anymore, you will have a relevant question: how to cancel aliexpress order after shipping?
The question is a bit different, but the answer remains the same: text the seller.
You canceled the order with a paid coupon
When buyers cancel an order paid for with a coupon, they mostly want to know if they can get it back.
It is important to understand that it depends on the type of a coupon. For example, if it is an AliExpress coupon and it was applied to multiple items, you can return it if all items paid for using the coupon have been canceled. However, if the coupon has expired, you may not get it back. Likewise, you will not be able to return merchant coupons or discounts applied with a promo code.
Will you get money back if you canceled an order
Now in 2022 the system checks cancelled orders even more precisely and most (about 80%) buyers get their refunds, if the situation is appropriate.
How long does it take for a refund?
The official deadline for refunds from the moment the order is completed is from several days to three calendar weeks (or about 15 working days). In practice, the time for receiving funds is 1-10 days. If you pay for an item using web wallets, the money will be returned faster. Funds are transferred to bank cards all the time. The money will be returned to you to the account from which the payment was made. Notification of arrival will come to your email address.
Can I Change My Order on AliExpress?
To change the parameters of the order after paying for it, you need to contact the seller:
- Log in to your personal account
- Go through the top right menu to your orders
- Find the order you need and click on the “Contact seller” button
- This will open a window with a form for messages. Mention everything you consider to be important for changing.
In the end, the seller will fulfill your request. The order will remain paid, but you can edit it by changing the color or size of your product as you need it.
Conclusion
For most sellers, every order is very important, so not all sellers rush to agree to a cancellation, especially if the order has already been paid. Though any buyer can cancel their purchase if they feel that it is necessary.
In any case, be careful when choosing products and placing orders so that the question of how to cancel a purchase on AliExpress simply does not arise.
Happy shopping!
FAQ
How long does it take to cancel an order on AliExpress?
Cancelling may take from 1 minute to 15 working days, depending on the personal case, the reason why a buyer needs to cancel and if they need the refund or not.
Can I cancel an order before it is delivered?
Yes, you can cancel your order on AliExpress before it is delivered. The cancellation process is easier until the product has been sent by a seller.
What to do when the seller refuses to issue a refund?
You need to open a dispute and further, if the result of the conversation is not satisfying, you should report it to AliExpress Support.
Does AliExpress actually give refunds?
Yes, refunds are given in most cases. Usually it takes about 5-10 days to process a refund. The money comes back to a bank card, which the product was paid with. If you made a purchase using a digital wallet – the refund process may be faster.
Will I get a refund if I cancel orders awaiting shipment on AliExpress?
Yes. AliExpress offers a refund process for buyers who have canceled orders that are still in the process of being shipped. To initiate a refund, you will need to contact AliExpress customer service and provide them with your order number and the reason for your cancellation. Once your refund is processed, you will receive a credit to your account that can be used to purchase other items on AliExpress
Will I get full refund if I cancel my order?
Ordinarily, you will receive a full refund if you cancel your order before the item has shipped. However, if the item has already shipped, you may only be eligible for a partial refund. Therefore, it is important to check with the seller before cancelling your order.
Does AliExpress always refund?
You may be able to get a refund if you cancel your order before it ships, but this will depend on the details of your order and the policies of the seller. If you cancel an order that has already shipped, you will need to wait for the item to be returned to the seller before you can receive a refund. To get started, sign in to your AliExpress account and go to My Orders. From there, find the order you wish to cancel and click the Cancel button.
