Excellent! My first 2 pairs of lenses and glasses from an offshore store. The communications were FANTASTIC. This store helped me locate long arm frames which are often difficult to find (150's and up). The agent was very courteous and knowledgeable about their product line and capabilities. This store worked with me to ensure my prescription would be installed correctly. The "PD" measurement is simple to do with a friend, a highlight marker and an accurate metric ruler. If you've been scared of ordering online - FEAR NOT - this company will fulfill your order with all of the professional care you come to expect from an optical company. Sure its true that you have to make minor adjustments with a hairdryer but you're already doing that at home anyway. I will definitely continue to reorder my future prescriptions with this vendor!