Is One of the Best Brand But With Horrible Management and Locked Knowledge and a Very Bad Representatives you have to Deal with Them As They Want and Not As You Want and You will Pay for Them for This Bad Services. In the end, We Highly Recommended Not Make Any Deal with Them! (Bad Services & Locked Knowledge & Very Bad Representatives)!
I ordered glasses from FONEX store many times. Each order met my expectations. However, this time I order frame with prescription lens, but the store forgot to change the lens for me, so I only received glasses frame with Demo lens. Anyway, the store tried to provide a solution and offered me to buy another new frame at the same price and will install a correct prescription lens on the new frame for me as I could not change the lens by myself. So, I paid extra for another frame but I can keep the frame with Demo lens as a spare. I still give five stars rating to this store on their effort to fix the problem. I’m still waiting for the correct lens to send to me later.