Please, note that it\u2019s not the seller who has the power to close the order but AliExpress.<\/p>\n\n\n\n
Usually, you can learn why the problem happened by checking the status. It\u2019s simple to find:<\/p>\n\n\n\n
- Tick \u201cAccount\u201d in the upper right-hand corner<\/li>
- Select \u201cMy Orders\u201d from the drop-down menu<\/li><\/ol>\n\n\n\n
<\/figure>\n\n\n\n
- In the third column, you will see \u201cOrder Status\u201d<\/li><\/ol>\n\n\n\n
<\/figure>\n\n\n\n
![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2021\/10\/article_middle_widget12x.png\")
<\/a><\/figure><\/div>\n\n\n\nHow to Proceed If the Order on AliExpress Was Closed<\/h2>\n\n\n\n
After you identified the reason for your order closed by Aliexpress after payment, you need to determine which of the two categories below it falls for:<\/p>\n\n\n\n
Security Reasons<\/h3>\n\n\n\n
If your account was blocked for security reasons and, as a result, your orders are closed, you may need to process an additional verification for AliExpress to be sure that no fraudulent activity is involved.<\/p>\n\n\n\n
To unblock your account, the site\u2019s administration may ask you to provide any of the following:<\/p>\n\n\n\n
- ID\/Passport\/Driver\u2019s license<\/li>
- Business verification <\/li>
- Credit card data<\/li>
- Contact information<\/li><\/ul>\n\n\n\n
Most likely, you will need to contact customer support first to understand what exactly the issue is.<\/p>\n\n\n\n
Need Refund<\/h3>\n\n\n\n
If the problem lies not in your account security, but anything else and your order got closed after the payment, you need a refund. In most cases, in such a case, you will automatically receive a notification about the refund.<\/p>\n\n\n\n
Typically, it takes about 7-14 days but doesn\u2019t exceed 20. The funds are returned via the same payment system you paid through. Your refund status is shown in the \u201cView data\u201d\/\u201dpayment\u201d tab, where it\u2019s indicated stage by stage: expected, processing, completed.<\/p>\n\n\n\n
If you didn\u2019t receive a notification about the coming refund, you might contact customer support:<\/p>\n\n\n\n
- Go to the Help Center tab<\/li>
- Tick \u201cRefund\u201d from the More Topic section at the bottom and choose the most relevant question to start the discussion<\/li>
- Or Choose \u201cOnline Service\u201d at the very bottom of the page and start a live chat.<\/li><\/ol>\n\n\n\n
If You Want to Prevent the Processing of a Closed Order<\/h2>\n\n\n
\n![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2022\/01\/depositphotos_182041070-stock-photo-close-woman-shopping-online-using-1024x653.jpg\")
<\/figure><\/div>\n\n\nOrder cancelation can be prevented if you take appropriate measures. They are:<\/p>\n\n\n\n
- Payment systems: To prevent closed orders, it\u2019s better to use AliExpress Pocket \u2013 a wallet for your AliExpress account where you can deposit funds to use for several orders. Another option is to choose \u201cOther payment methods\u201d when you review the order. All such orders will await payment in the orders tab.<\/li>
- Bulk payments: Usually, this option is reasonable when the orders are blocked because the sum reaches $10,000 a day. It\u2019s also a good solution if your bank account has restrictions for the number of orders to be processed a day.<\/li>
- Credit card limits: To prevent your bank from suspecting fraudulent activity due to numerous orders processing, it\u2019s advisable to inform it about your business activity with AliExpress and extend the limits.<\/li>
- Ethics of conduct: Frequent reports and opening cases against vendors may also lead to orders closed. That\u2019s why you should always be polite and avoid regular arguments. Sometimes, it\u2019s better to find a new vendor.<\/li><\/ul>\n\n\n\n
Handling Closed Orders<\/h2>\n\n\n\n
Who to call when an order is closed on Aliexpress? Even if your order is closed, you can still:<\/p>\n\n\n\n
Find It<\/h3>\n\n\n\n
Customers don\u2019t receive notifications about the closed orders. To know whether this happened or not, you need to check order status:<\/p>\n\n\n\n
- Go to your \u201cOrders page\u201d<\/li>
- Find the status for each order<\/li>
- Click \u201cView Details\u201d to learn further details in the Reminder section.<\/li><\/ul>\n\n\n\n
Reorder<\/h3>\n\n\n\n
Customers can\u2019t open closed orders; thus, they must reorder the goods. It means that you should start the process from the beginning. However, you may use third-party vendors to facilitate the process. <\/p>\n\n\n\n
Contact AliExpress Customer Support<\/h3>\n\n\n\n
If you keep having your Aliexpress order closed for security reasons, contact AliExpress customer support. Please note: it\u2019s not the Eva bot that you first encounter in a live chat.<\/p>\n\n\n\n
- From the main page, go to Help and then Customer Support<\/li>
- Scroll down and find \u201cOnline Service\u201d<\/li>
- Type \u201cappeal\u201d in the chat<\/li>
- Choose \u201cPayment failure\u201d, then \u201cAppeal (Card Verification)\u201d, after select \u201cI cannot submit document\u201d<\/li>
- Click \u201cChat with an agent now\u201d<\/li><\/ol>\n\n\n\n
You can also submit an appeal to AliExpress.<\/p>\n\n\n\n
Submitting an Appeal to AliExpress<\/h2>\n\n\n\n
Submitting an appeal to AliExpress should be as soon as possible after your account is frozen or blocked. It\u2019s advisable to prepare the documents you may need:<\/p>\n\n\n\n
- a photo of your ID\/passport\/driver\u2019s license<\/li>
- a photo of your credit card<\/li>
- a photo of your bank statement for the past three months<\/li><\/ul>\n\n\n\n
Please, make sure that all the sensitive information is covered. For example, for a credit card, leave only the last four digits of the card number visible.<\/p>\n\n\n\n
Typically, AliExpress takes between 2-5 days to review an appeal, yet the time depends on the case. To speed the process up, you can inform AliExpress via customer support that you are a dropshipping entrepreneur or merely need an urgent review.<\/p>\n\n\n\n
Steps Of Appeal Process<\/h3>\n\n\n\n
Firstly, you need to submit an appeal:<\/p>\n\n\n\n
- Go to \u201cMy Orders\u201d<\/li>
- Find a warning sign below the red horizontal navigation tab and click \u201cView Appeal\u201d.<\/li>
- Click the red button \u201cWant to Appeal\u201d for pending appeals<\/li>
- Provide the details and upload the required documents<\/li>
- Click \u201cSubmit\u201d<\/li><\/ol>\n\n\n\n
Wait for an email to know that the appeal is accepted. After that, wait for the appeal processing.<\/p>\n\n\n\n
Some Life Hacks to Sum Up <\/h2>\n\n\n\n
There are a couple of measures that help to prevent orders from being closed or help to handle them:<\/p>\n\n\n\n
Use Shopping Assistant<\/h3>\n\n\n\n
Alitools shopping assistant helps you to tell reliable sellers from scams. The assistant can identify real discounts from fake ones, provide sellers\u2019 full descriptions, find real reviews, and show similar goods. You can download it here<\/a>.<\/p>\n\n\n\n
Don’t Use VPN<\/h3>\n\n\n\n
VPN, as well as Proxies, hides your IP address and location. Therefore, AliExpress can get suspicious.<\/p>\n\n\n\n
Have the Same IP for All Time<\/h3>\n\n\n\n
AliExpress may consider your activity as fraudulent if you log in to the account from different IP addresses. That\u2019s why it\u2019s advisable to use the same PC. Therefore, Aliexpress orders closed address needs to be the same as the account.<\/p>\n\n\n\n
Check the Limits and Contact the AliExpress Support Before You Are Exceeding Them<\/h3>\n\n\n\n
If you notice that you are reaching $10,000 revenue a day, It\u2019s advisable to contact AliExpress in advance, provide all the necessary data, and extend the limits before your orders are closed.<\/p>\n\n\n\n
- In the third column, you will see \u201cOrder Status\u201d<\/li><\/ol>\n\n\n\n
![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2022\/01\/article_end_widget12x.png\")
<\/a><\/figure><\/div>\n\n\n\n