![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2020\/09\/When-Should-You-Open-the-Dispute.png\")
<\/figure><\/div>\n\n\nTypically, if the product does not look like on the seller\u2019s photo, is severely damaged, or did not arrive at all, you can request a full refund. If you made a mistake when ordering the item, you would need to ship it back to receive your refund. In cases of minor defects that do not affect usability, most disputes resolve with a partial money return. But how does one open a dispute on AliExpress? <\/p>\n\n\n\n
Steps to Open a Dispute<\/h2>\n\n\n\n
To open a dispute, you need to follow a standard procedure. Make sure you fill up all the necessary fields and provide accurate information.<\/p>\n\n\n\n
Step 1. Select the Product <\/h3>\n\n\n\n
Log into your AliExpress personal account and go to the \u201cMy Orders\u201d<\/strong> section.<\/p>\n\n\n\n From the list of ordered items, select the one with which you are experiencing the issue. If there are several goods for which you need to open a dispute, you will have to do it separately for each product.<\/p>\n\n\n\n After selecting the item, click on the \u201cOpen Dispute\u201d<\/strong> button.<\/p>\n\n\n The AliExpress system will offer you two options to choose from: \u201cRefund only\u201d<\/strong> or \u201cReturn of goods and money\u201d.<\/strong><\/p>\n\n\n\n If the goods are not usable due to the seller\u2019s or shipping company\u2019s mistake, or you have not received them at all, select \u201cRefund only.\u201d Later on, you will be able to state whether you want a partial or full refund.<\/p>\n\n\n\n If, on the other hand, the cause of the refund request is not due to the supplier\u2019s fault, click \u201cReturn of goods and money.\u201d<\/strong> However, in this case, you will most likely have to pay the shipping expenses yourself.<\/p>\n\n\n After you select the type of dispute, a new window will pop up. The success of your negotiation will depend on how well you fill in this form. Here is how it goes:<\/p>\n\n\n\n Finally, you have filed a dispute. What now? There are several ways in which it can progress. Read on to find out how to deal with each of them!<\/p>\n\n\n\n Usually, the second party responds to the dispute promptly. However, there are several ways in which the seller may react to the client\u2019s claim:<\/p>\n\n\n\n If anyhow, you manage to come to an alternative agreement with the supplier, you can close the dispute. Only the customer and AliExpress administration have the right to close or cancel a dispute. It is another vital consumer protection mechanism that effectively operates on AliExpress.<\/p>\n\n\n\n The procedure for canceling the dispute is as follows:<\/p>\n\n\n\n Closing a dispute does not mean that it cannot be reopened if necessary. It usually happens if the store representative fails to fulfill the obligations on which you agreed previously. The procedure for reopening a dispute is entirely similar to the standard one.<\/p>\n\n\n\n After the dispute is over, you will be able to see the result on the same page. Besides, you will receive an email notification. Here are the possible outcomes:<\/p>\n\n\n\n One of the critical factors that play a role on the AliExpress platform is the rating. Suppliers always care about customer feedback, so they often do their best to satisfy their buyers. It works especially in cases where the dispute does not involve severe financial costs.<\/p>\n\n\n\n Generally speaking, disputes take around two weeks to be resolved. After that, you will have to wait for your refund to be issued. Usually, it takes up to ten business days. However, there sometimes are situations when the store is reluctant to accept the client\u2019s claim. In this case, the administration of AliExpress will take care of the dispute, and the resolution\u2019s waiting buyer protection time may extend up to two months.\u00a0<\/p>\n\n\n\n The customer protection algorithm on AliExpress works reasonably well most of the time. Nevertheless, the dispute\u2019s outcome depends on many factors, such as your claim, the supplier\u2019s attitude, the cost of the goods, and more. Besides, the dispute process typically requires the buyer to be patient. After all, it will typically take at least two weeks until the customer will receive the funds.<\/p>\n\n\n\n The dissatisfaction with a product or service never comes as a part of a pleasant shopping experience. Thus, it is better to avoid situations when opening a dispute becomes a necessity. But how can you know which seller is reliable?<\/p>\n\n\n\n With Alitools, you will not have to worry about picking the wrong supplier. It is a free software that allows you to perform detailed analytics effortlessly! Install the app on your device with Android<\/a>, and enjoy the full spectrum of useful functions, such as:<\/p>\n\n\n\n With these functions at hand, you will no longer doubt your choice of a supplier on AliExpress. Shop safe with Alitools!<\/p>\n\n\n\n![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2020\/09\/Step-1.-Select-the-Product-1024x340.png\")
<\/figure><\/div>\n\n\nStep 2. Decide on Your Claim<\/h3>\n\n\n\n
![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2020\/09\/Step-2.-Decide-on-Your-Claim.png\")
<\/figure><\/div>\n\n\nStep 3. Fill in a Dispute Form<\/h3>\n\n\n\n
![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2022\/01\/article_middle_price12x.png\")
<\/a><\/figure><\/div>\n\n\n\nThe Dispute Escalation<\/h2>\n\n\n\n
AliExpress Verdict <\/h2>\n\n\n\n
How to Avoid Dispute Situations on AliExpress?<\/h2>\n\n\n\n
![\"\"](\"https:\/\/alitools.io\/en\/blog\/wp-content\/uploads\/2022\/01\/article_end_widget12x.png\")
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